Terms of use

VETZY is owned and operated by ODREN LTD (company number 15944303, 7 Manchester Square, London, England, W1U 3PQ, United Kingdom). To contact us, write to privacy@odrengroup.com.

The assistant gives general information and helps you find a vet and book. It does not diagnose, prescribe medicines or replace a visit. In an emergency, contact a vet or a 24-hour emergency clinic straight away. Replies are written by artificial intelligence and may contain mistakes: check them with your vet.

• For pet owners VETZY is free.
• Booking requires an account, opened with a code sent by email.
• There are daily message limits, so the service stays available to everyone.
• The assistant only talks about animals, their care and VETZY.
• You may not use VETZY for unlawful purposes, offensive content or to get around its rules; if you do, we may suspend access.

VETZY passes your booking to the clinic. The relationship for the visit (service, price, payment, cancellations) is between you and the clinic. Some clinics confirm straight away, others confirm each request: we tell you before you book and write to you with the outcome. You can move or cancel a visit from the chat or from the link in the email; if you can't go, cancel in good time so the place can help someone else.

The directory is built from public sources and may contain errors or out-of-date details. Clinics can claim and correct their listing. Always check important information with the clinic.

• To manage a listing, a clinic must claim it and have the claim approved by VETZY.
• The clinic is responsible for the hours, services, prices and availability it publishes, and for the client data it receives for visits.
• The Base and Pro subscriptions have the prices and conditions shown on the portal's Subscription page. The first subscription includes 30 free days; after that it renews every month.
• You can cancel at any time from the portal: the subscription stays active until the end of the period already paid. Invoices come through Stripe.
• We may change prices with at least 30 days' notice.

We do our best to keep VETZY running without interruption, but we cannot guarantee it. To the extent the law allows, we are not liable for indirect damage or for the services provided by clinics. Nothing in these terms limits liability that the law does not allow to be limited.

We may update these terms; for important changes we tell account holders. The law of England and Wales applies, without prejudice to the rights the law of your country of residence gives you as a consumer.