Privacy notice

The controller is ODREN LTD, a company registered in England and Wales under number 15944303, registered office 7 Manchester Square, London, England, W1U 3PQ, United Kingdom.

For any privacy question or request, write to privacy@odrengroup.com.

• Account: your email address, used to sign in with a code. If you write on WhatsApp or Telegram, your phone number or Telegram ID and your profile name.
• Conversations: the messages you send the assistant and its replies, a short memory note with what helps it help you (for example your area) and the language you write in.
• Your animals: name, species, breed, age, weight, health notes and vaccinations you tell us about.
• Bookings: clinic, service, day and time, reason for the visit, the name and phone number you give the clinic, the waitlist and confirmations.
• Clinics: the public listing data, the documents uploaded to claim it, hours, services, closures, the subscription and, if connected, the calendar address with its app password, stored encrypted.
• Clinic payments: handled by Stripe; we never see or store card details.
• Technical data: the cookies needed for sign-in and language, and our providers' technical logs (for example IP addresses), used for security and operation. If you use "Near me", your location is rounded to about 100 metres and used only for that search.

We don't need data about your own health: please don't write it in the chat.

• To provide the service (performance of a contract): answering your messages, remembering your animals, booking visits, sending confirmations and reminders, running the clinic portal and subscriptions.
• For security and improvement (legitimate interests): preventing abuse, applying usage limits, fixing errors.
• To meet legal obligations: for example keeping clinics' billing records.
• With your consent, where the law requires it; you can withdraw it at any time.

We don't sell your data or use it for advertising.

• The clinic you book receives your name, phone, email, animal and reason for the visit; for the visit it acts as an independent controller.
• Supabase: database, sign-in and files; data is stored in Zurich, Switzerland.
• Vercel: the site and its functions, run in Frankfurt.
• Anthropic: the AI models that write the replies; under its commercial terms it does not use this data to train models.
• Resend: sending email, from Ireland.
• Stripe: payments for clinic subscriptions.
• Twilio and Meta: messages on WhatsApp.
• Telegram: messages on Telegram.
• Cloudflare: domain management.

These providers process data on our behalf under data processing agreements.

Some providers (for example Anthropic, Twilio and Stripe) process data in the United States. Such transfers rely on appropriate safeguards, such as standard contractual clauses or the adequacy decisions that apply in Switzerland, the United Kingdom and the European Union.

• Account, animals, memory and conversations: as long as your account is active. If you ask us to delete it, we delete or anonymise this data within 30 days.
• Bookings: as long as the account exists; the clinic keeps visit records under its own rules.
• Guest conversations (without signing in): stay tied to the browser you use; you can ask us to delete them.
• Clinics' billing records: for as long as the law requires.

You can ask to access, correct or delete your data, to receive it in a portable format, to restrict its processing or to object. Write to privacy@odrengroup.com; we reply within 30 days.

You can also complain to a data protection authority: the ICO in the United Kingdom, the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, or your national authority in the European Union.

We use only necessary cookies: those that keep you signed in and one that remembers your language. We use no analytics or advertising cookies.

VETZY is not meant for people under 16.

If we change this notice we update the date at the top; for important changes we tell account holders.